Refund and Returns Policy

 

Refund & Returns Policy

We accept returns within 15 days of delivery. To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition, with all original tags and packaging intact.

To initiate a return, please contact us at contact@theclothingtheory.com with your order number and reason for the return. Our team will guide you through the return process and provide the necessary instructions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photographs or other details to verify the issue and will work to provide an appropriate resolution, such as a replacement or refund.

Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed through [the original payment method / applicable method] within 5 business days.

Please note that shipping or other applicable charges may be [non-refundable / refunded where applicable] according to the circumstances of the return.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you wish to exchange a product for a different size or variant, please contact us within 15 days of delivery. Exchanges are subject to product availability and the item meeting our return conditions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Panjab University, Sector 14, Chandigarh.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@theclothingtheory.com for questions related to refunds and returns.